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Changes to Record Access
The NHS wants to give people better ways to see their personal health information online. We know that people want to be able to access their health records. It can help you see test results faster. It also lets you read and review notes from your appointments in your own time.
As of the 1st November 2022 you will see all the information within your health record automatically. If you are over 16 and have an online account, such as through the NHS App, NHS website, or another online primary care service, you will now be able to see all future notes and health records from your GP. Some people can already access this feature, this won’t change for you.
This means that you will be able to see notes from your appointments, as well as test results and any letters that are saved on your records. This only applies to records from your doctor (GP), not from hospitals or other specialists. You will only be able to see information from 1st November 2022. For most people, access will be automatic, and you won’t need to do anything.
Your GP may talk to you to discuss test results before you are able to see some of your information on the app. Your GP may also talk to you before your full records access is given to make sure that having access is of benefit to you. There might be some sensitive information on your record, so you should talk to your doctor if you have any concerns.
These changes only apply to people with online accounts. If you do not want an online account, you can still access your health records by requesting this information through reception. The changes also only apply to personal information about you. If you are a carer and would like to see information about someone you care for, speak to reception staff.
The NHS App, website and other online services are all very secure, so no one is able to access your information except you. You’ll need to make sure you protect your login details. Don’t share your password with anyone as they will then have access to your personal information.
For more information, follow the links below:
Getting started with online services
Giving another person access to your online services
Giving employed carers access to your online services
Information for the carer of a person with dementia
Protecting your online records
What you need to know about your online records
Young people’s access to online records
Appointments and Prescriptions
If you are registered with our GP surgery, you can access online services. Online services allow you to:
- book, check or cancel appointments with a GP, nurse or other healthcare professional
- order repeat prescriptions
- see parts of your health record, including information about medicines, vaccinations and test results
You can download an application form to complete and bring into the surgery to sign up for online services. If you are already signed up, click here to log in.
You can also start using online services through the NHS app without the need to register at the surgery. All you need is a camera phone and photo ID. To download the app on your phone click here for Apple devices, or click here for Android devices.
eConsult
Monkseaton Medical Centre is now offering a new way of contacting your doctor online, called eConsult. This allows you to:
- Request advice and treatment from the practice online
- Get self-help advice for hundreds of common conditions
- Order repeat prescriptions or ask for a fit note.
Only some medical problems are suitable for an eConsult. If you are thinking of contacting your GP surgery this way please check here to see if your GP will be able to deal with your concerns in an eConsult.
If you want advice from your doctor, you can submit a short form and even a photograph (if relevant) about your symptoms or condition which is sent to the practice. You don’t need to wait for an appointment, and you don’t need to wait on the phone. Either click on the pop-up window on this page, or visit patients.econsult.health.
Help for Those Who Need Support Going Online
We are offering online services at the practice to create a more convenient service for you. However, we are very aware that some people may require support with using these services.
There are a lot of places where people can learn how to use the internet. Many are provided by local authorities, colleges and charities. A good place to start is the local library, but there are many other places to learn for free, such as:
- Learn My Way, who have UK online centres which help people learn how to use the internet and manage their health online. Find your nearest local venue by visiting their website.
- Good Things Foundation in partnership with NHS Digital is running a programme to ensure people have the skills they need to access relevant health information and health services online.
Of course, as always, you can also ask at our reception desk if you would like support with any of our online services.