• Skip to secondary menu
  • Skip to main content
  • Skip to primary sidebar

Monkseaton Medical Centre

Cauldwell Avenue, Monkseaton, Whitley Bay, Tyne and Wear NE25 9PH. Tel: 0191 252 1616

  • Home
  • About Us
    • Services
    • The Team
      • Clinical Team
      • Management
      • Administration Team
    • Opening Hours
    • Training Practice
    • Named Accountable GP
  • Appointments
    • Face-to-Face Appointments
    • Home Visits
    • Telephone Consultations
    • Group Consultations
    • eConsults
    • Navigator
    • Shared Decision Making
  • Prescriptions
  • Patient Information
    • Private Work
    • Sickness Certificates
    • Complaints Procedure
    • Friends and Family Survey
    • Feedback
    • Patient Survey
    • Patient Participation Group
    • Cancer Screening Programmes
    • Out of Hours
    • Zero Tolerance
    • Carers Policy
    • Privacy Statement for Patients 2022
    • Patient Data Sharing Programme
    • GDPR Privacy Policy
  • Self Care
    • Alcohol Support
    • Bereavements
    • Diabetes
    • Exercise
    • Healthy Weight
    • Living Well North Tyneside
    • Mental Wellbeing and Domestic Abuse
    • Minor Illnesses
    • Opioids and Painkillers
    • Sexual Health
    • Sleep & Tiredness
    • Smoking Support
    • Stress & Anxiety
  • News
  • Online Services
  • Coronavirus
    • Supporting your recovery after COVID-19

eConsults

Since April 2020 the practice has been offering patients eConsults as a way to get advice from their GP or surgery.

Remember that eConsults take up GPs valuable time, so patients need to use them wisely.

The practice aims to have a GP who knows the patient and sees them regularly, respond to their eConsult offering advice.

The condition should not be urgent as the practice will respond in 48 hours on a week day, although it will be longer at the weekend.

There are several possible outcomes for a patient after they have sent an eConsult:

  • In the case of a minor illness, such as a cough or cold, the patient could be given self-care advice or a sent a text to advise a visit to a pharmacy
  • If from the patient’s answers it is an emergency they will be directed to 111 or A&E
  • They could get advice from the GP or practice by email
  • A prescription or fit note could be arranged
  • They may be asked to contact the surgery to arrange a telephone consultation as the GP needs more information

From our experience of the first 6 months of eConsults, here are some tips about when this is a useful way to contact your GP surgery:

  • Patients who have 1 problem that it is easy to describe/ photograph
  • Patients that are good at using IT
  • eConsults are better for patients who find it more convenient not to attend the surgery or speak to a GP

Conditions that are good for eConsults are:

  • UTI
  • Skin conditions if photos are sent
  • Fit note requests which are a repeat or the result of a hospital admission
  • Requests for previous medications for previous conditions where patient is sure of diagnosis – migraine/dizziness/acne/otitis externa
  • Musculoskeletal problems

eConsults do not work well for:

  • When the patent feels that they have an urgent problem
  • If a patient wants to speak to a GP
  • When the patient has several problems they want to discuss with the GP – A telephone consultation is better
  • When a third party is completing the eConsult (except if parent of a child )
  • Cardiac (heart) or Respiratory (lung) conditions
  • When the patient has a new lump or change especially; breast, testicular or genital area
  • Children < 2 years old with an acute problem
  • A patient with a mental health problem

If your problem is listed above, click here to submit an eConsult.

Primary Sidebar

Online Consultations

Only some medical problems are suitable for an eConsult. If you are thinking of contacting your GP surgery this way please check here to see if your GP will be able to deal with your concerns in an eConsult.

Online Consultation

Would you prefer to read this website in another language? Google Translate offers a free automated translation. Simply go to https://translate.google.com/, type in our web address into the left hand box, choose your language in the right hand box and click translate.

Opening Times

Monday: 8am to 6pm
Tuesday: 8am to 6pm
Wednesday: 8am to 6pm
Thursday: 8am to 6pm
Friday: 8am to 6pm
Saturday: Closed
Sunday: Closed
For surgery closure days click here

Updates

  • Some of our normal operations have changed due to the coronavirus pandemic. Click here for more details.
  • We are offering online services. This allows you to book appointments, order repeat prescriptions and view your medical record online. Click here for more details.
  • Access Online Services

    Copyright © 2023 — Monkseaton Medical Centre • All rights reserved.

    Manage Cookie Consent
    We use cookies to optimise our website and our service.
    Functional Always active
    The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
    Preferences
    The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
    Statistics
    The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
    Marketing
    The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
    Manage options Manage services Manage vendors Read more about these purposes
    View preferences
    {title} {title} {title}