- Our Practice adopts a ZERO TOLERANCE approach to violence and aggression. Aggressive and violent behaviour is considered to by any personal, threatening or abusive language (cursing or swearing), gestures (including sexual), physical contact, derogatory sexual or racial remarks, shouting at any persons or applying force to any Practice property.
- This approach applies to any patients, visitors and any persons working within the Practice demonstrating any of mentioned behaviour towards patients, visitors or staff. The Partners are committed to doing everything possible to protect staff, patients and visitors from unacceptable behaviour and to support Zero Tolerance to any incident that causes hurt, alarm, damage or distress.
- Patients who are violent or aggressive towards any person on Surgery premises will be removed from the Practice list.