Research shows that 27% of patients seeing a GP are not seeing the health care worker with the best expertise for their problem!
Our surgery have developed a special computer programme called NAVIGATOR to help you get to the right appointment with the right person at the right time. It is a tool that has been written by the doctors for the Medical Receptionists to use, so they can guide you to the best clinical care for you.
The Medical Receptionists have specialist training in using NAVIGATOR. To be able to do this they will need to ask you information about what the problem is, how long you have had it and if you have seen anyone about it before.
Please help us to help you
By using NAVIGATOR we will have more GP appointments to offer patients who DO need to see the doctor, if the patients that don’t need a GP are guided to the right appointment for them!