This pandemic is an extraordinary and testing time for us all. Please be polite and courteous to our staff at all times. Click here to view our latest patient newsletter, including all of the latest coronavirus information.
Given the current pandemic, please respect the need for NHS services to remain as safe as possible. We have expanded our reception team and added more telephone lines during this extremely busy time. If you need to drop off a prescription, please do so in the box provided outside the building. You must attend the surgery alone unless you have a carer.
If you or someone you live with have symptoms associated with coronavirus including a new continuous cough or a high temperature, stay at home for ten days. Do not book a GP appointment, call your GP or attend your GP practice. If you live with other people, they should also stay at home for at least 14 days, to avoid spreading the infection outside the home.
If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do. Only call 111 direct if you are advised to do so by the online service or cannot go online. For the latest COVID-19 advice please visit www.nhs.uk/coronavirus.
What should I do if I have symptoms of COVID-19?
If you have a high temperature, a new, continuous cough and a loss or change to your sense of smell or taste, do not visit your GP surgery or book an appointment. There is no need to call the surgery. You should self-isolate for ten days. Anyone you live with should self-isolate for 14 days.
You can also order a test to see if you are infected with COVID-19. For more information on the government’s test and trace policy, see the FAQs further down this page or visit their website.
Can I still attend the GP surgery for my appointment?
Yes, but you should not come to the GP surgery unless you have been asked to do so.
In order to reduce the risk to patients and staff in the practice of coronavirus infection, the government has ordered all GP surgeries in England to implement a system known as ‘total triage’. This means that you will always have a telephone conversation with a doctor or fill in an online eConsult before seeing a doctor face-to-face. Research has shown that only 10-20% of patients that contact the practice (by telephone or eConsult) need to come into the surgery.
Please contact us by phone or online, and give us as much information as possible. If the GP feels that they need to see you in person they will arrange to do this. We will respond to eConsults within 24 hours Monday- Friday.
Should I wear a face mask to come into the surgery?
Please can all patients and carers consider wearing a face covering while in our practice. For more information on how to use one and who is exempt please click here.
Please wash your hands before putting your mask on and after taking it off. Whilst wearing your mask you should not touch your face if possible. We are aware some people are exempt from wearing masks or do not have access to them; these people are of course welcome to come without a mask.
Can I still drop off my prescription at the surgery?
Yes; if you have a prescription to drop off at the surgery, there is a box on the outside of the building for you to use. Please do not enter the building.
Where possible order prescriptions online to reduce your risk. You can also post these to us using Royal Mail services.
How can I collect and drop off specimen pots?
If a GP or nurse asks you give a sample, specimen pots can be collected to the right-hand side of the main door, below the letter box. This is to avoid you having to enter the surgery.
To drop off specimen pots, there is a box located on the outside of the building. You will not need to enter the surgery to do this. This box is emptied and cleaned regularly. Remember to always put your name and date of birth on any sample.
How do I get a statement of fitness for work (fit note)?
The best way to request a fit note is to fill in an eConsult from this web page. Alternatively, you could call the surgery. These will be posted out to you to prevent you from needing to enter the surgery.
What if I have been asked to have a blood test?
If a GP has asked you to have an urgent blood test, they will have alerted the reception desk that you will need to be allowed to enter the surgery to collect the blood form, which you should do. If the blood test is not urgent, the blood form will be sent to you in the post.
To minimise the risk, it is best if you go to the Pathology Dept at NTGH (Rake Lane) Monday – Friday 8-10am to have the test done. You do not need an appointment. If you are not able to do this please telephone reception.
Do I need to collect a form to have an x-ray, ultrasound, CT scan or ECG?
For X-rays you do not need to collect a form from your surgery, but after your GP has made the request electronically you do have to make an appointment by calling 0191 2932541.
For ECGs, Ultrasound scans, and CT scans you do not need to collect a form from your surgery, and after your GP has made the request electronically the department will contact you.
Should I still come in for my routine cervical screening (smear)?
Yes. Cervical screening is one of the best ways to protect yourself from cervical cancer.
Cervical screening checks a sample of cells from your cervix for certain types of human papillomavirus (HPV). Finding high risk HPV early means you can be monitored for abnormal cell changes. Abnormal changes can be treated so they do not get a chance to turn into cervical cancer.
Can my baby still have its routine immunisations?
Yes, routine vaccinations for babies are continuing as normal.
One of the best ways to protect your baby against diseases like measles, rubella, tetanus and meningitis is through immunisation. Your baby needs their first injections at eight weeks, then 12 weeks, 16 weeks and one year. Vaccinations are offered free of charge in the UK – just ring to book your appointments with us. Remember, as well as protecting your own baby, you’re also protecting other babies and children by preventing the spread of disease.
Should I order extra medication?
You should order your medication as normal, which is every two months. If you are on medication that needs monitoring, the pharmacy team will be looking to check if your monitoring tests have been stable in the past. If you do need monitoring the practice will be in touch.
Please order your prescriptions online whenever possible to free up telephone lines for staff to speak to patients.
Can I ask the GP if I am exempt from wearing a face covering?
We are aware that some patients are understandably anxious about the new government guidance on face coverings in public places. GPs are unfortunately not in a position to provide individual risk assessments or letters for patients who feel they should be exempt from wearing a face covering.
If you would like more information about this, please review the open letter from the Local Medical Committe here.
What am I allowed to do if I am high risk and shielding (clinically extremely vulnerable)?
If you’re at high risk (clinically extremely vulnerable) from coronavirus (COVID-19), you were advised to take extra steps to protect yourself until 1 August 2020. This was called shielding. In England, the risk of getting coronavirus is now low enough that you’re no longer advised to shield, but there are still things you can do to protect yourself and others. You can also still get some support.
If you live, work or study in an area where there is a coronavirus outbreak, the advice for you may be different. See areas with local restrictions on GOV.UK.
What is happening to my referral?
Northumbria and Newcastle Hospitals are now open to routine referrals. We have a list of patients who needed referrals while the process was suspended between 23rd March and the 1st June, these referrals will be sent to the hospital and you should have been contacted by the secretarial team. If you have not been contacted regarding your referral please contact the practice. The hospital will contact you directly with an appointment (either telephone or face-to-face). For any queries regarding appointments please call:
Northumbria: 0344 811 8118
Newcastle: 0191 253 6161
Referrals cannot be upgraded to urgent unless there is a clinical need to do so. If your symptoms have changed since your initial consultation please contact the reception team as you may need to speak to the GP again.
How does the NHS Test and Trace work?
Part 1: for someone with symptoms of coronavirus:
- Isolate: as soon as you experience coronavirus symptoms, medical advice is clear: you must self-isolate for at least ten days. Anyone else in your household must self-isolate for 14 days from when you started having symptoms
- Test: order a test immediately at www.nhs.uk/coronavirus or call 119 if you have no internet access
- Results: if your test is positive, you must complete the remainder of your ten-day self-isolation. Anyone in your household must also complete self-isolation for 14 days from when you started having symptoms. If your test is negative, you and other household members no longer need to self-isolate
- Share contacts: if you test positive for coronavirus, the NHS test and trace service will send you a text or email alert or call you with instructions of how to share details of people with whom you have had close, recent contact and places you have visited. It is important that you respond as soon as possible so that we can give appropriate advice to those who need it. You will be told to do this online via a secure website or you will be called by one of our contract tracers.
Part 2: if you are contacted by the NHS test and trace service because you have been in close contact with someone who has tested positive for coronavirus:
- Alert: you will be alerted by the NHS test and trace service if you have been in close contact with someone who has tested positive for coronavirus. The alert will usually come by text, email or phone call. You should then log on to the NHS test and trace website, which is normally the easiest way for you and the service to communicate with each other – but, if not, a trained call handler will talk you through what you must do. Under-18s will get a phone call and a parent or guardian will be asked to give permission for the call to continue
- Isolate: you will be told to begin self-isolation for 14 days from your last contact with the person who has tested positive. It’s really important to do this even if you don’t feel unwell because, if you have been infected, you could become infectious to others at any point up to 14 days. Your household doesn’t need to self-isolate with you, if you do not have symptoms, but they must take extra care to follow the guidance on social distancing and handwashing and avoid contact with you at home
- Test if needed: if you develop symptoms of coronavirus, other members of your household must self-isolate immediately at home for 14 days and you must book a test at www.nhs.uk/coronavirus or call 119 if you have no internet access. If your test is positive, you must continue to stay at home for at least ten days and we will get in touch to ask about your contacts since they must self-isolate. If your test is negative, you must still complete your 14-day self-isolation period because the virus may not be detectable yet – this is crucial to avoid unknowingly spreading the virus.
How can I order a test?
Please tell us about your symptoms as soon as possible and get a test to find out if you have coronavirus. Please tell us about your symptoms as soon as possible. The sooner you have a test, the sooner we can let you know if you and other members of your household must remain in self-isolation.
Members of the public can order a test through the NHS website.
If you are an essential worker or an employer, please visit:
If you don’t have access to the internet, you can order a test by phoning 119.
You will get your results by text, email or phone – and the message will advise you about what to do next.
What happens if I test negative?
If you get a negative test result, this means you are at low risk of having coronavirus.
Other members of your household can stop self-isolating. If you feel well and no longer have symptoms similar to coronavirus, you can stop self-isolating. You could still have another virus, such as a cold or flu – in which case it is still best to avoid contact with other people until you are better.
What happens if I test positive?
If you get a positive test result, this means that when you took the test, you had coronavirus. You – and other members of your household – must continue to self-isolate.
Your Private Information
The practice has supplementary COVID-19 privacy statements which you can access here: