Code of Conduct

Updated on 8th September 2012 at 7:14 am


Our responsibility to you:

  • You have the right to confidentiality
  • You will be seen the same day if your medical need is urgent
  • You will be greeted courteously
  • You will be informed if there will be a delay of more than 20 minutes for your appointment
  • You will be referred to a consultant when your GP feels necessary
  • Your repeat prescriptions will be ready to collection within 48 hours of your request
  • Your suggestions and comments about the service we offer will be considered sympathetically and any complaint dealt with quickly
  • You have the right to see your medical records subject to the limitations of the law
  • You will be given the result of any test or investigation on request


Your responsibility to us:

  • Do not ask for information about any other adult other than yourself
  • Only request an urgent appointment or home visit if appropiate
  • Please treat all Surgery staff with respect
  • Please be punctual, but be prepared to wait if your consultation is delayed by an unexpected emergency
  • To request a repeat prescription you can¬†telephone, order online, by completing a form or using your side slip and to attend for review when asked (see our receptionist to register for online services)
  • Please let us know if you feel we have not met our responsibility to you but please give praise when it is due
  • Please cancel your appointment if you are unable to attend
  • Tell us of any change of name or address so our records are accurate