Our responsibility to you:
- You have the right to confidentiality
- You will be seen the same day if your medical need is urgent
- You will be greeted courteously
- You will be informed if there will be a delay of more than 20 minutes for your appointment
- You will be referred to a consultant when your GP feels necessary
- Your repeat prescriptions will be ready to collection within 48 hours of your request
- Your suggestions and comments about the service we offer will be considered sympathetically and any complaint dealt with quickly
- You have the right to see your medical records subject to the limitations of the law
- You will be given the result of any test or investigation on request
Your responsibility to us:
- Do not ask for information about any other adult other than yourself
- Only request an urgent appointment or home visit if appropriate
- Please treat all surgery staff with respect
- Please be punctual, but be prepared to wait if your consultation is delayed by an unexpected emergency
- To request a repeat prescription you can telephone, order online, by completing a form or using your side slip and to attend for review when asked (see our receptionist to register for online services)
- Please let us know if you feel we have not met our responsibility to you but please give praise when it is due
- Please cancel your appointment if you are unable to attend
- Tell us of any change of name or address so our records are accurate